This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature. This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), which require the publishing of a privacy policy for the collection, use, storage and transfer of personal/sensitive data or information. Social Tweebs (a brand of Ventes Avenues Pvt. Ltd.) operates the Site/Platform and is referred to as “We”, “Us” or “Our” hereinafter. Ventes Avenues Pvt. Ltd. is the parent company of Social Tweebs. For the purposes of the DPDP Act, Social Tweebs acts as the Data Fiduciary in respect of personal data it determines the purpose and means of processing.
1. Introduction
We recognise the importance of your privacy. This Privacy Policy explains what personal information We collect and how We use it. By registering an account or otherwise using or visiting any Social Tweebs website, application, product, platform, software, tool, data feed and/or service (collectively the “Service”), you agree to the terms of this Policy. This Privacy Policy should be read together with the Terms of Use available at www.socialtweebs.com/TermsOfUse.
In order to keep up with changing legislation and best practice, We may revise this Privacy Policy from time to time. Where the changes are material, We will take reasonable steps to notify you before they take effect, and We will post the revised Policy on the Site. If you need any additional information or clarification regarding this Privacy Policy, please write to Us at hello@socialtweebs.com.
2. Grievances and Complaints
For any grievance or complaint relating to the processing of your personal data, or to exercise any of your rights under this Policy, you may write to Our Grievance Officer:
Grievance Officer: Pranavi Vyas
Company: Social Tweebs (a brand of Ventes Avenues Pvt. Ltd.)
Address: Marathon Innova Corporate Centre, B1-504, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra 400013
Email: hello@socialtweebs.com
Phone: +91 72082 47024
The Grievance Officer will acknowledge your complaint within twenty-four (24) hours and endeavour to resolve it within fifteen (15) days of receipt.
3. Consent
We process your personal data on the basis of your free, specific, informed and unambiguous consent, given by a clear affirmative action, and/or on such other lawful basis as may be permitted under the DPDP Act (such as for certain legitimate uses).
At or before the point of collection, We will provide you with a clear notice describing the personal data We seek to collect and the purposes of processing.
You may withdraw your consent at any time, as easily as you gave it, by writing to Us at hello@socialtweebs.com or by using the controls available in your account. The withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, and may result in cancellation of your registration or your access to certain features.
4. What Information We Collect
You will be requested to register with Us in order to avail Our full services. If you do not wish to register, you can still use the Site anonymously, but Our services will be limited. You may register an account with Us directly, or you may connect your account through other social media accounts such as Instagram, Facebook or X (formerly Twitter). (a) Personal Data
Your full name, gender, date of birth, address, telephone number, mobile number, email address and workplace contact details, your social media handles and login details including usernames, and your photographs are examples of information that may constitute personal data.
Personal data collected by Us may also include:
your education and qualifications;
financial details, including your bank account details;
your online behaviour and interests based on your online browsing activity;
information about your preferences, interests and experiences with Our products or services or third-party products or services listed on the Site;
specific details related to your chats with other parties.
We collect and use your personal data to provide Our services; to operate and improve the Platform; to provide customer service; to perform analysis aimed at improving Our services and technology; and to display content customised to your interests and preferences. We do not consider personal data to include information that has been anonymised so that it does not allow a third party to identify a specific individual.
We may also obtain your personal information from legitimate third-party sources, including social media channels, list brokers and other data providers or organisations that share data, in circumstances where it is lawful and/or you have given permission for them to do so.
(b) Non-Personal Data
Non-personal data does not permit you to be identified, either by itself or in combination with other information available to a third party (for example, anonymous usage data, general demographic information, referring/exit pages and URLs).
In an effort to improve the quality of Our services, We track information provided by your browser or Our software application, such as the referring URL, the type of browser you use, the device from which you connected, and the time and date of access. We use this information to analyse usage patterns as part of improving the Service.
(c) Cookies
We may track information using cookies, which are sent to your browser from Our servers and stored on your device. Cookies enable Us to collect non-personal data about you and to remember your preferences when using Our Platform.
We place both permanent and temporary cookies on your device. These cookies do not contain your personal data.
You may disable cookies, but doing so may disable certain functionality and features of the Site; We therefore recommend that you do not disable cookies.
(d) Sensitive Personal Data
Sensitive personal data includes information such as passwords; financial information such as bank account, credit card, debit card or other payment instrument details; physical, physiological and mental health conditions; sexual orientation; medical records and history; biometric information; and information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, or criminal background.
We will only collect sensitive personal data with your consent and where you provide it to Us directly. We do not sell, trade, rent or otherwise share your sensitive personal data with third parties for marketing purposes without your consent.
5. Why We Collect This Information
We collect this information in order to provide you with a better experience on the Platform, including to:
operate, maintain and improve Our services;
manage your account, including communicating with you regarding your account;
operate and administer any promotions you participate in on the Site or application;
respond to your comments and questions;
send information including technical notices, updates, security alerts, and support and administrative messages;
with your consent, send you marketing emails about upcoming promotions and other news, including information about live campaigns on the Platform. You may opt out of receiving such emails at any time using the instructions in the email. Even if you opt out, We may still send you non-marketing emails about your account and Our business dealings with you;
process payments you make or receive via the Platform;
comply with applicable laws and with lawful requests and legal process, including requests from public and government authorities;
enforce Our Policy and protect Our rights, privacy, safety or property, and/or that of you or others;
determine your general geographic location and provide customised and personalised recommendations of Influencers and Brand Owners;
assist you in coordinating with Brand Owners/Influencers listed on the Platform and make the Service available; and
analyse and understand Our audience, improve Our Service (including Our user-interface experiences) and optimise selection.
For the purposes described above, personal data may be shared with Our promotional partners and their related bodies corporate, and other trusted third parties including brands and companies using the Platform, in each case subject to appropriate safeguards. Failure to provide personal data may result in Us being unable to provide you with certain content, information, opportunities, promotions, events or products.
6. Your Rights
Subject to applicable law, including the DPDP Act, you have the right to:
access a summary of the personal data We hold about you and the processing activities undertaken;
request correction, completion, updating or erasure of your personal data;
withdraw your consent at any time;
nominate another individual to exercise your rights in the event of death or incapacity; and
grievance redressal.
To exercise any of these rights, please write to Us at hello@socialtweebs.com. You may also update certain information yourself by logging into your account. Please note that deletion of certain information may lead to cancellation of your registration and/or your access to certain features, or to complete cessation of your access to your account.
7. Children
The Platform is intended solely for persons who are 18 years of age or older.
We do not knowingly collect, profile, track, behaviourally monitor, or direct advertising at children (persons below 18 years of age), and We do not knowingly process any personal data of a child. If We become aware that We have inadvertently collected personal data from a child, We will take steps to delete such information promptly.
Any interaction on the Site must be conducted in a manner that protects the rights of, and is in the best interests of, children.
8. Data Retention
We will retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to provide you with the Service, unless a longer retention period is required or permitted by law (for example, for regulatory, tax or accounting purposes).
As a general rule, We retain account data for the duration of your account and for a reasonable period thereafter (typically up to the limitation period applicable to potential legal claims), after which it is deleted or anonymised.
Where personal data is no longer required and there is no legal obligation to retain it, We will erase it in accordance with applicable law.
9. Updating, Deleting or Rectifying Your Information
If you wish to have your email address, contact number or other personal data updated, deleted or rectified, you can send a request to Us at hello@socialtweebs.com. For information you can manage yourself, simply log in to your account and update it.
Deletion of certain information may lead to cancellation of your registration and/or your access to certain features, or to complete cessation of your access to your account.
10. Users Outside India
The Platform is operated by Social Tweebs (a brand of Ventes Avenues Pvt. Ltd.) and may be accessed in India and abroad. For data-protection purposes, Social Tweebs is the Data Fiduciary and, unless otherwise noted, determines the purposes and means of processing your personal data. Information collected may be retained, stored, processed, accessed and used in jurisdictions whose privacy laws may differ from, and may be less protective than, those of your home jurisdiction.
Where We transfer personal data outside India, We will do so only to the extent permitted under the DPDP Act and applicable law, to categories of recipients such as Our group companies, service providers, payment processors and promotional partners, and We will take reasonable steps (including appropriate contractual safeguards) to ensure that your data is treated securely and in accordance with this Policy. If you are located outside India, by using the Service you consent to such transfer.
11. Third-Party Payment Gateway: Financial Information
We use third-party payment gateways to process payments made on the Site. These providers may require certain financial information, including your credit card, debit card, mobile operator account or other banking information. Other than providing a confirmation upon receipt of payment and the amount paid by or payable to you, We disclaim any liability in relation to your payment processing by such third-party payment gateway providers and the collection and processing of any information provided to them.
While using such payment gateways, you will be required to accept the terms of use and privacy policies of those providers. We request you to familiarise yourself with those terms and policies before using the service.
You agree that We will not be liable for any losses, whether direct, indirect, incidental or consequential, including losses due to online fraud. You may lodge any complaint directly with the concerned third-party payment gateway provider for redressal.
12. Security and Compliance with Laws
We strive to protect your personal information against unauthorised disclosure, misuse, unlawful use, modification, loss or destruction. We implement reasonable administrative, logical, physical and managerial security practices and procedures, consistent with the requirements of the DPDP Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and standard industry practice, to keep your personal information confidential and to safeguard it against loss, theft and unauthorised access, use and modification.
In the event of a personal data breach that is likely to affect you, We will notify the Data Protection Board of India and affected users in the manner and within the timelines required under applicable law.
No method of transmission or storage is completely secure, and while We take all reasonable measures, We cannot guarantee absolute security. If you have reason to believe that your interaction with Us is no longer secure, please notify Us immediately at hello@socialtweebs.com.
13. Liability
We act purely as a facilitator between the Brand Owner and the Influencer. Subject to applicable law, We disclaim any liability that may arise due to the act, omission or default of any visitor to this Site.
Nothing in this Policy excludes or limits any liability that cannot be excluded or limited under applicable law.
You acknowledge that visiting this Site constitutes acceptance of this Policy.
14. Changes to This Privacy Policy
We reserve the right to change, modify, add or remove any portion of this Privacy Policy, in whole or in part, at any time. Where the changes are material, We will take reasonable steps to notify you before they take effect and will post the revised Policy on the Site with an updated “last updated” date.
Your continued use of the Site after the changes take effect constitutes acceptance of those changes. If you object to any such changes, your recourse is to stop using the Site and, if you wish, to request deletion of your personal data.
15. Contact Us
If you have any questions about this Privacy Policy or Our data practices, please contact Us at hello@socialtweebs.com, or by post at Marathon Innova Corporate Centre, B1-504, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra 400013. Last updated: 13 July 2026
